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Terms of service

Terms of Service

  1. Introduction
  2. Hamper / UrruBox T&C’s
  3. Payments & Pricing


1 Introduction
These on-line shopping T&C apply to all orders which you ("customer", "your") place on the website www.urru.ie ("us", "we", "our" "Urru on-line hamper shop", "Urru website"). The www.urru.ie website is owned and operated by Urru Foods Ltd., trading as Urru. Please read the T&C fully before placing an order. Placing an order on the www.urru.ie website infers that you have read and have agreed to be bound by these T&C. At all times your Irish and EU consumer statutory rights are covered.

When you place an order on the www.urru.ie website for an item(s), you agree to purchase those items from us. We send you an order confirmation e-mail. We accept your order when we send you a dispatch confirmation e-mail to confirm your order has been dispatched. The contract between us is then formed for only those items detailed in the dispatch confirmation e-mail. We reserve the right not to supply you at our discretion.


2. Hamper / UrruBox T&C’s

  • 2.1 Alcohol
  • 2.2 Perishables
  • 2.3 Hamper / UrruBox Images 
  • 2.4 Hamper / UrruBox Items availability and substitutions
  • 2.5 Damage to Shipped Orders
  • 2.6 Hamper / UrruBox Personalisation


2.1 Alcohol
Some hampers contain alcohol. Therefore, we can only sell to customers aged 18 years or over and by placing an order on the Urru website you confirm that you are aged 18 or over. Similarly all deliveries must be signed for by an adult aged 18 years or over. 

2.2 Perishables
Many items in the hampers/ giftboxes are perishable and/ or may have a rapid expiry date therefore your normal EU right to a seven day "cooling off" period to withdraw purchases does not apply to these items. The cooling off period does not apply to any sealed item where the seal has been broken.

2.3 Hamper / UrruBox Images
Hamper / UrruBox Images on the Urru on-line hamper shop are primarily for illustration and may include items that are props and not actually included in the hamper. Actual hamper contents are those items listed in the description for each hamper. The final colour and packaging of the hamper may vary depending on availability of materials. Hampers for delivery by courier will be packaged primarily for product safety and integrity and all effort will be made to retain the aesthetic appearance of the hampers.

2.4 Hamper Items availability and substitutions
We accept orders subject to product availability. Due to the artisan/ small producer nature of our products availability may be limited or inconsistent. We try our best to ensure each listed item in your chosen hamper is available however if it is not we may substitute the item with one of the equivalent or better quality.

2.5 Damage to Shipped Orders
We hope that it never happens however if any item you order is damaged in transit then we will replace the item or refund you the prevailing price of the damaged item (only) at the time of purchase, if you adhere to the following criteria: damages are reported to us within 24 hrs of receipt of delivery by phone to +353 23 8854731; where practical if the damage is obvious on arrival of the delivery please do not sign for it and return it to the courier; where practical please take a photograph of the damage.

Once the items are delivered to  the address specified by you on your order form, responsibility for loss, breakage and damage passes to you.

2.6 Hamper / UrruBox Personalisation
When ordering a Hamper / UrruBox please not whether or not you would like us to personalise the order for you. We will try our utmost to make suitable arrangements.



3. Payments & Pricing

  • 3.1 Methods of Payment
  • 3.2 Prices
  • 3.3 Accuracy 
  • 3.4 Security


3.1 Methods of Payment
The methods of payments that you can use on-line are credit cards (Mastercard and Visa) and debit cards (Visa). Alternatively you can pay with cash or card on collection of your order in the shop or by card over the phone at the time of placing an order. Ownership of items purchased does not pass to you until payment is received by us in full.

3.2 Prices
The prices in the on-line shop for are in Euro (€). The prices exclude delivery and include Irish VAT where applicable. The prices are subject to change depending for example on product availability; product updates and price increases; promotions and any other reasonable trading reasons. The total and final cost of your order within the EU will be clearly indicated at the checkout before you are charged. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Where applicable, your credit card company will automatically calculate the exchange rate.


3.3 Accuracy
We try to ensure that all prices are accurate however errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will then have the choice to re-confirm your order at the correct price or cancel it. If we cannot make contact with you, we will cancel the order for any items that were incorrectly priced.

3.4 Security
Urru uses and adheres to all the security systems set out by our providers Shopify, Realex and Worldpay.