Skip to main content

Refund policy

Return & Refund Policy

  1. Perishables
  2. Hamper / Urrubox containing Perishables
  3. Defective or faulty items of Shipped Orders/or In-store purchases
  4. Delivery and/ or postage charges
  5. Damage to Shipped Orders


1 Perishables
Many items in our store and online shop are perishable and/ or may have a rapid expiry date therefore your normal EU right to a seven day "cooling off" period to withdraw purchases does not apply to these items. The cooling off period does not apply to any sealed item where the seal has been broken.

2 Hamper / Urrubox containing Perishables
Many items in our Hamper / UrruBox range are perishable and/ or may have a rapid expiry date therefore your normal EU right to a seven day "cooling off" period to withdraw purchases does not apply to these items. The cooling off period does not apply to any sealed item where the seal has been broken.

3 Defective or faulty items of Shipped Orders/or In-store purchases
If a product is defective or faulty please call us immediately on +353 23 8854731. You may return it within a reasonable period of time for a replacement or refund at the price you actually paid for the item. A refund will only be made to the person and card used for the original purchase.

4 Delivery and/ or postage charges
Delivery and/ or postage charges cannot be refunded in any circumstance except the reimbursement to you for normal postage for the return of any damaged or defective or faulty item or any item that was delivered in error.

5 Damage to Shipped Orders
We hope that it never happens however if any item you order is damaged in transit then we will replace the item or refund you the prevailing price of the damaged item (only) at the time of purchase, if you adhere to the following criteria: damages are reported to us within 24 hrs of receipt of delivery by phone to +353 23 8854731; where practical if the damage is obvious on arrival of the delivery please do not sign for it and return it to the courier; where practical please take a photograph of the damage.

Once the items are delivered to  the address specified by you on your order form, responsibility for loss, breakage and damage passes to you.