Shipping Policy

1. Shipping Costs
2. Shipping Lead-times
3. Shipping Method 
4. Shipping Cancellations
5. Shipping Address

1 Shipping Costs
There is a schedule of delivery costs depending on the number of hampers and delivery points you are choosing. In general there is no delivery charge for hampers collected from the shop or delivered within Bandon town. It costs €10 for one box under 20Kg (our heaviest normal hamper is 15Kg) to one delivery point in Ireland. Costs for exported hampers vary by country and are detailed in the cost section. We are happy to offer reduced rates for large orders (over €500) and will confirm these directly with you via e-mail.

2 Shipping Lead-times
The normal lead-times for deliveries placed before 12 noon will be as follows

These lead-times will increase at busy times of year (e.g. Christmas, during Covid-19) and over Bank Holidays in country of dispatch and/ or delivery. We will alert you to any risks to delivery dates where ever is practical.

We will make every effort to deliver your goods to the indicated lead-times however, we will not be liable if we fail to do so due to circumstances beyond our control. 

If the nominated place of delivery is unattended at the time delivery is attempted, the delivery person will leave a calling card with their phone number on it. It is your responsibility to contact the courier for another delivery attempt.

3 Shipping Method
The method of delivery we use is by a 3rd party courier. Your delivery can normally be tracked. We recommend where possible using a workplace delivery address to ensure there is someone available to accept the delivery. If no-one is available to accept the delivery the courier will leave notification and contact details. It is your responsibility to call the driver and agree a time for to reattempt delivery. If the second attempted delivery is unsuccessful the delivery may be returned to Urru and will need to be dispatched again. This will incur an additional delivery charge. 

4 Shipping Cancellations
There may be occasions when you need to cancel an order. Orders must be cancelled by phoning us on +353 23 8854731 as we aim to dispatch orders promptly. If you cancel before we dispatch the order then you will get a full refund of the price you paid. If you requested us to order a specific item for your hamper then there may be a cancellation charge related to that item. If you cancel an order after it has been dispatched then you will be charged for the delivery charges; the price you paid for the hamper order will be refunded once the hamper is returned to us un-opened within 72 hours (the couriers normal lead-times).

5 Shipping Address
Delivery will be made to the address specified by you on your order form.

Once the items are delivered to this address, responsibility for loss, breakage and damage passes to you.

Goods must be signed for and received by a person 18 years of age or over. Our nominated courier may ask you for identification to this effect and reserves the right to withhold delivery until they can be sure that it is accepted by a person of 18 years or over.

6 Damage to Shipped Orders
We hope that it never happens however if any item you order is damaged in transit then we will replace the item or refund you the prevailing price of the damaged item (only) at the time of purchase, if you adhere to the following criteria: damages are reported to us within 24 hrs of receipt of delivery by phone to +353 23 8854731; where practical if the damage is obvious on arrival of the delivery please do not sign for it and return it to the courier; where practical please take a photograph of the damage.

Once the items are delivered to  the address specified by you on your order form, responsibility for loss, breakage and damage passes to you.

7 Defective or faulty items in Shipped Orders/or In-store purchases
We hope you will not have to return any item. However, if a product is defective or faulty please call us immediately on +353 23 8854731. You may return it within a reasonable period of time for a replacement or refund at the price you actually paid for the item. A refund will only be made to the person and card used for the original purchase.

Delivery and/ or postage charges cannot be refunded in any circumstance except the reimbursement to you for normal postage for the return of any damaged or defective or faulty item or any item that was delivered in error.

8 Shipping to UK
For an interim period from January 2021, as we update our trading and pricing details for deliveries to the UK to more robust and sustainable terms, we will operate on a  "Delivered At Place (DAP)" basis (also called Delivered Duty Unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.